Gap analysis: how big is the gap, really?
You know where you want to go. You roughly know where you stand. The gap analysis turns roughly into a list: which gaps sit between what your systems can do today and what your business needs.
Every gap gets rated: how risky it is, what closing it costs, and what leaving it open costs.
How the analysis runs
- Sharpen the target picture: requirements and target processes as the yardstick
- Current-state capture of the systems: what they can do, and what of that is used
- Point-by-point comparison: met, partially met, missing entirely
- Rating of every gap by risk, effort and urgency
- Recommendation per gap: close it, work around it, or accept it
Why not just buy new?
Because the most expensive gap often isn't in the system at all. Some gaps close with two hours of configuration. Some with a process change and no software at all. And some genuinely justify a new system. If you don't tell them apart, you buy a new CRM and carry the old gaps with you.
What you walk out with
Gap list
Every gap documented: what's missing, who it affects, what it costs today.
Risk rating
Which gaps actually endanger you and which just annoy. Sorted by impact, not alphabetically.
Recommendation per gap
Close, work around, or consciously accept. With an effort estimate for each option.
Decision template
One document for the system decision: fix, extend or replace. Reasoned tool-neutrally.
What comes well before this
A gap analysis needs a clear picture of the business. If that's still missing, we start with the business analysis.
More on business analysisDiscuss a gap analysis slot
30 minutes is enough to see if it fits and which systems we should look at.
Or send a note to info@crm-concept.de